REWARDS CLUB

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NEW?

Rocky Gap Rewards Club is the most rewarding in Western Maryland. Members receive exclusive rewards and earn valuable points that can be redeemed in-house.

We have recently upgraded our player portal to enhance your online experience and provide you with up to date information. The new system will now require you to log in using your Rocky Gap Reward Club card number and the 4 digit personal pin number that you chose at the time of enrollment. Please contact the resort at 301.784.8400 if you need additional assistance.

Responsible Gaming at Rocky Gap Casino

Rocky Gap Casino Resort is committed to providing the highest standards of customer care and a responsible gambling venue. Gambling is enjoyed by the majority of individuals responsibly, but we realize that problem gambling and substance abuse are serious community issues and that a small proportion of patrons are harmed by their activities.

We have adopted a Code of Conduct for Responsible Gaming and Alcohol Service. We provide a comprehensive training program to our Team Members. We promote responsible gaming to our patrons. We diligently work to prevent underage gaming. We support the Maryland Lottery and Gaming Control Agency’s responsible gaming initiatives and we are an active member of the Maryland Alliance for Responsible Gambling.

Know the Warning Signs

Problem gambling is a disorder with specific warning signs. Knowing the warning signs of problem gambling can help you make better choices and recognize if you are starting to develop a problem.

  • Spending increasing periods of time gambling
  • Being preoccupied with gambling
  • Spending increasing amounts of money
  • Chasing losses
  • Borrowing money to gamble
  • Increasing debt because of gambling
  • Engaging in fraud or theft to finance gambling
  • Lying to cover up gambling
  • Neglecting work, family or friends
  • Gambling to escape from obligations or lifes daily pressures

Get Help

If you or someone you know has a gambling problem there is help. The Maryland Alliance for Responsible Gambling is a click or a phone call away at www.mdgamblinghelp.org or 1-800-GAMBLER. The helpline call is free and confidential, and trained professionals are available 24 hours a day.

In order to help compulsive gamblers battle their addiction, the state of Maryland enables them to ban themselves from Maryland casinos. Information on the voluntary exclusions program can be found here.