Rocky Gap Casino Resort is committed to providing the highest standards of customer care and a responsible gambling venue. Gambling is enjoyed by the majority of individuals responsibly, but we realize that problem gambling and substance abuse are serious community issues and that a small proportion of patrons are harmed by their activities.
We have adopted a Code of Conduct for Responsible Gaming and Alcohol Service. We provide a comprehensive training program to our Team Members. We promote responsible gaming to our patrons. We diligently work to prevent underage gaming. We support the Maryland Lottery and Gaming Control Agency’s responsible gaming initiatives and we are an active member of the Maryland Alliance for Responsible Gambling.
Know the Warning Signs
Problem gambling is a disorder with specific warning signs. Knowing the warning signs of problem gambling can help you make better choices and recognize if you are starting to develop a problem.
If you or someone you know has a gambling problem there is help. The Maryland Alliance for Responsible Gambling is a click or a phone call away at www.mdgamblinghelp.org or 1-800-GAMBLER. The helpline call is free and confidential, and trained professionals are available 24 hours a day.
In order to help compulsive gamblers battle their addiction, the state of Maryland enables them to ban themselves from Maryland casinos. Information on the voluntary exclusions program can be found here.